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Understand Your Rights Before You Start

Access to 7c7bd and all account activity is subject to our legal terms and your local law in Bangladesh — eligibility depends on the region you are in and the rules that apply there.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket transaction termsData and privacy rightsContact and dispute paths
7c7bd Understand Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about how our terms apply to your account, how a bKash or Nagad transaction is classified, or how to raise a formal dispute, these are the direct routes to our team. We aim to respond to legal and account queries within one business day via your registered channel.

Team online

Live Chat Support

Reach our support team through the live chat window in your account dashboard. Available for account, payment, and legal query handling during support hours.

Email for Formal Queries

Send written legal questions or dispute notices to our support email. Include your account ID and the specific term or transaction you are asking about.

Account Notification Centre

Policy updates and legal notices are pushed to your in-account notification centre first. Check it after any login for changes that may affect your account status.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data — including registration details, transaction history from bKash, Nagad, and Rocket, and session records — is held securely and used only for account management, payment verification, and legal compliance. We do not sell your data to third parties. You have the right to request a copy of the data we hold on you by contacting our support team through the email path listed above.

Cookie Policy

We use session and preference cookies to keep your account logged in across your mobile browser and desktop. You can manage cookie settings through your browser at any time.

Data Retention

Account and transaction data is retained for the period required under applicable rules. Closed accounts are not immediately deleted; data is held for audit and legal compliance purposes.

Account Security Steps

Each login triggers an OTP to your registered mobile number. Do not share your OTP with anyone — our team will never ask for it through chat or email.

Request Data or Changes

To correct your registered details or request your data file, email our support team with your account ID. Identity verification is required before any changes are processed.

Common Legal Questions from Account Holders

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them. If yours is not listed, use the email contact path above.

Access depends entirely on your local law and the region you are in. We do not confirm legal eligibility for you — check what rules apply in your area before opening an account.

We notify you through your registered email or your in-account notification centre. Continued use of your account after the notice period means you accept the updated terms.

Yes. Your transaction history is visible inside your account wallet. For a formal record or dispute document, contact our support team by email with your account ID.

Email our support team with your account ID, the date of the decision you are disputing, and the specific term you believe was applied incorrectly. We respond within one business day.

Email support with your account ID and the detail you need corrected. Identity verification through your registered mobile OTP is required before any change is applied.

Payment details are used only for processing your deposit or withdrawal and for account verification. We do not share them with third parties outside of required legal or compliance obligations.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.